DIVA BY CINDY Refund & Return Policy

Return Policy

We are committed to our customer’s satisfaction with our merchandise beyond the point of sale. Merchandise may be returned within 30 days of purchase when accompanied by the following

  • Original receipt / Packing slip
  • All original packaging

 Refunds will be processed based on the original form of payment.

 The following items cannot be returned

  • Diva by Cindy Gift cards
  • Product Samples
  • Individual products purchased as part of a set ( The entire set must be returned)

Products purchased from retail stores cannot be returned to us. They must be returned to the store the product was purchased from.

 For Purchases made Online, email orders@divabycindy.com and state your request. An address will be provided for you to ship the product back.

We prefer you ship items back via Fedex. Please note that return shipping fees are non refundable and are the responsibility of the customer.

 Cancellation Policy:

Please bear in mind that our order fullfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore we cannot change or cancel an order once it has been submitted.

Thank you always for choosing Diva by Cindy Hair Care Products.