Shipping & Return Policy

When Can I Expect To Receive My Order?

All orders are shipped promptly using Fedex or USPS. Depending on your geographic location within the continental US, you can expect to receive your order within 3-7 days after placing your order. International orders can take anywhere from 7-21 days.

How do I track my order?
Upon completion of your order, you will receive an email confirmation from us with the details of your purchase. Within 1-7 business days, you will receive a second email confirming that your order has shipped. Tracking information will also be included in that email so that you can easily track your package. For questions about tracking, please contact us (1-800-929-4057)  and include your name and order number.

How do I know if my order has shipped?
Upon completion of your order, you will receive an email confirmation from us with the details of your purchase. Within 1-2 business days, you will receive a second email confirming that your order has shipped. Tracking information will also be included in that email so that you can easily track your package. For questions about tracking, please contact us (1-800-929-4057)  and have your order number available so we can check the status.

How do I cancel my order?
If you wish to cancel your order prior to delivery, please contact us via phone as soon as possible (1-800-929-4057). 

Please bear in mind that our order fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore we cannot change or cancel an order once it has been shipped.

How do I return my order? 

We are committed to our customer’s satisfaction with our merchandise beyond the point of sale. Merchandise may be returned within 30 days of purchase when accompanied by the following

• Original receipt / Packing slip
• All original packaging

 Refunds will be processed based on the original form of payment.

 The following items cannot be returned

• Diva by Cindy Gift cards
• Product Samples
• Individual products purchased as part of a set ( The entire set must be returned)

Products purchased from retail stores cannot be returned to us. They must be returned to the store the product was purchased from.

 For Purchases made Online, email orders@divabycindy.com and state your request. An address will be provided for you to ship the product back.

We prefer you ship items back via Fedex. Please note that return shipping fees are non refundable and are the responsibility of the customer.

 

Thank you as always for choosing Diva by Cindy Hair Care Products.